Your Patient Rights
As a patient at JFK Memorial Hospital, we are committed to providing you with compassionate care during your stay. You, along with your medical team, play an active role in your healthcare decisions. Following are your patient rights and responsibilities during your hospital stay.
Your hospital patient rights
1. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
2. The patient has the right to have the hospital promptly notify a family member and his/her physician of his/her admission to the hospital.
3. The patient has the right to considerate and respectful care and the right to give us feedback about his/her care.
4. The patient has the right to have care provided in a safe, effective manner and in a safe environment.
5. The patient has the right to wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
6. The patient has the right to have a complete Advance Directive (such as a Living Will or durable power of attorney for health care) placed in his/her medical record, with the expectation that the hospital staff and practitioners will honor the directive to the extent permitted by law and hospital policy. A patient desiring Advance Directives preparation shall be entitled to have hospital staff member assist with the process. (Nursing will contact a social worker, UR/Discharge Planner or House Supervisor as necessary.)
7. The patient has the right to receive care in a safe setting, and to be free from all forms of abuse or harassment.
8. The patient has the right to be free from restraints of any form that are not medically necessary. For behavior management, all patients have the right to be free from restraints except in the case of an emergency, when there is an imminent risk of an individual physically harming themselves or others, and less restrictive interventions would be ineffective.
9. The patient has the right to obtain, from his/her physician, complete, current information concerning diagnosis, treatment and prognosis in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to an appropriate person on his/her behalf. The patient has the right to know, by name, the physician responsible for coordinating his/her care and to participate in the development and implementation of his/her plan of care.
10. The patient has the right to know the identity and professional status of individuals providing service to him/her and to know which physician or other practitioner is primarily responsible for his/her care.
11. The patient has the right to receive from his/her physician information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information should include but not be limited to the specific procedure and/or treatment, the medically significant risks, benefits, alternatives and the probable duration of the illness. The patient also has the right to know the name of the person responsible for the procedures and/or treatment.
- To the degree possible, this information should be based on a clear, concise explanation of his/her condition and of all proposed technical procedures including the possibility of any risk of mortality or serious side effects, problems relating to recuperation and probability of success. The patient should not be subjected to any procedure without his voluntary, competent and understanding consent or the consent of his legally authorized representative.
12. The patient, at his/her own request and expense, has the right to a second opinion or to consult with a medical specialist.
13. The patient has the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of his/her action. When refusal of treatment by the patient or his legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.
14. The patient has the right to every consideration of his/her privacy concerning his/her own medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. Those not directly involved in care must have the permission of the patient to be present.
15. The patient has the right to the confidentiality of his/her clinical records, except in such cases as suspected abuse or public health hazards and/or when reporting is permitted or required by law. The patient has the right to have his/her medical record read only by individuals directly involved in his/her treatment or in the monitoring of quality. Other individuals may only read his/her medical record on the patient's written authorization or that of his/her legally authorized representative. The patient has the right to expect all communications and other records pertaining to his/her care, including the source of payment for treatment, to be treated as confidential.
16. The patient has the right to access information contained in his/her clinical records within a reasonable time frame, and to have the information explained or interpreted as necessary, except when restricted by law.
17. The patient has the right to expect that within its capacity, the Hospital must make reasonable response to the request of a patient for services. The hospital must provide evaluation, service and/or referral as indicated by the urgency of the case.
18. The patient has the right, when medically permissible, to be transferred to another facility. The patient may not be transferred to another facility or organization unless the need for the transfer, the benefits, risks and the alternatives to such a transfer have been clearly explained to the patient. The patient will not be transferred until the other facility and a receiving physician agrees to accept him/her.
19. The patient has the right to be informed by the practitioner responsible for his/her care or his/her delegate, of any continuing healthcare requirements following discharge from the hospital.
20. The patient has the right to obtain information as to any relationship to JFK Memorial Hospital to other healthcare and/or educational institutions insofar as his/her care is concerned and has the right to obtain information as to the existence of any professional relationships among individuals, by name, who are treating them.
21. The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting his/her care or treatment, or investigational studies and/or clinical trials and to refuse to participate in such research projects.
22. The patient has the right, subject to his or her consent, to receive the visitors whom he or she designates including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member or a friend, and his or her right to withdraw or deny such consent at any time. Where appropriate, this right may be exercised on the patient's behalf by the patient's Support Person.
23. The patient has the right to access people outside the hospital by means of visitors and by verbal or written communication. When the patient does not speak or understand the dominant language of the community, he/she should have access to an interpreter.
24. The hospital provides information to the patient who has vision, speech, hearing or cognitive impairments in a manner that meets the patient's needs.
25. The patient has the right to expect reasonable continuity of care when appropriate and to be informed of realistic care alternatives, including protective services, when hospital care is no longer appropriate. He/she has the right to expect that the hospital will provide a mechanism whereby he/she is kept informed by his/her physician or a delegate.
26. The patient has the right to appropriate assessment and management of pain. The hospital plans, supports and coordinates activities and resources to assure the patient's pain is recognized and addressed appropriately. This includes initial assessment and regular reassessment of pain; education of all relevant providers in pain assessment and management; education of the patient and/or family regarding their roles in managing pain as well as the potential limitations and side effects of pain treatments; and, while taking into account the patient's personal, cultural, spiritual and/or ethnic beliefs, communicating to the patient and/or family that pain management is an important part of care.
27. The patient has the right to examine and receive an explanation of his/her bill regardless of source of payment, and receive an itemized and detailed explanation of his/her total bill for services rendered in the hospital.
28. The patient also has the right to information regarding "Patient's Bill of Rights" policy upon request. Any questions or complaints concerning the quality of care will be addressed at the time identified or brought to the attention of the director/supervisor. Review and follow-up of complaints will be done in a timely fashion. The patient is entitled to information about the hospital's mechanism that can assist in the prompt resolution of complaints and answer questions about his/her hospital stay and care.
File a grievance. If you want to file a grievance with this hospital, you may do so by writing or by calling:
JFK Memorial Hospital
47-111 Monroe Street
Indio, CA 92201
The grievance committee will review each grievance and provide you with a written response within 7 days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
File a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process. The California Department of Public Health’s phone number and address is:
Riverside District Office
625 E. Carnegie Drive, Suite 280
San Bernardino, CA 92408
(909) 388-7170; Toll Free (888) 354-9203
File a complaint online at: https://hfcis.cdph.ca.gov/LongTermCare/ConsumerComplaint.aspx
29. The dying patient has the right to comfort and dignity through treatment of primary and secondary symptoms that respond to therapies as desired by the patient or surrogate decision-maker. Psychological and spiritual concerns of the patient and the family regarding dying shall be acknowledged, along with his/her individual and corporate expression of grief.
30. The patient has the right to know what hospital rules and regulations apply to his/her conduct as a patient and shall be given information about right and responsibilities upon admission.
31. JFK Memorial Hospital supports the right of a patient to request and have a chaperone present during certain sensitive physical examinations and treatments. Sensitive physical examinations and treatments are typically those that involve the reproductive and sexual organs, those that may be perceived as potentially threatening to a patient's sense of privacy or modesty, or those that may induce feelings of vulnerability or embarrassment. Healthcare providers should be aware that a patient's cultural and religious beliefs might necessitate the presence of a chaperone or same-gender provider. As part of an individualized plan of care, the decision to use a chaperone during a sensitive physical examination or treatment should be made by the patient following discussion with the healthcare provider performing the exam. The chaperone may be another healthcare provider of the same gender as the patient or a friend or family member, depending on the patient's preference.
32. Patients and visitors who enter JFK Memorial Hospital with a service animal to assist with a disability – including physical, sensory, psychiatric, intellectual and other mental disabilities – will be allowed to be accompanied by their service animals in all areas of the facility where members of the public may go, unless doing so causes a direct threat to the health and safety of others.
Your patient responsibilities
1. The patient has the responsibility to provide information about present complaints (including his/her level of pain based on the Hospital's tool for measurement), post illness, hospitalization, medication and other matters relating to his/her health.
2. The patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his/her care and for informing their physician and other caregivers if he/she anticipates problems in following the prescribed treatment.
3. The patient is responsible for the consequences of his/her actions if he/she refuses treatment or does not follow the practitioner's instructions.
4. The patient is responsible for following hospital rules and regulations affecting patient care, conduct and safety.
5. The patient is responsible for being considerate of other patients and hospital property and personnel, and for assisting in the control of noise, smoking and number of visitors.
6. The patient is responsible for ensuring that the healthcare institution has a copy of his/her written Advance Directive.
7. The patient has a responsibility, when able, for maintaining personal hygiene and grooming during hospital stay.
8. The patient has the responsibility for providing information for insurance and for working with the hospital to arrange payment when needed.