Frequently Asked Questions about Patient Medical Records
To obtain copies of medical records you can visit the Health Information Management/Medical Records (HIM) Department located in the Medical Arts Building at John F. Kennedy Memorial Hospital. You can also call (760) 775-8124 for additional information regarding obtaining copies.
It may take up to fourteen (14) business days to process records for "personal use", i.e., records requested for yourself, attorneys, insurance claims, etc.
If records are requested for a physician’s office, the records will be mailed directly to the physician’s office (or faxed if the appointment is within the next day or two). There will be no charge to provide records directly to the physician office. Should you wish to hand carry the records, or obtain a copy for yourself, there will be a clerical processing fee of $15.00 and a charge of $ .25 per page as allowed by California State Law and HIPAA regulations.
Yes. California State law allows us to charge a clerical processing fee of $15.00 and $ .25 per page for each page copied.
No. As a courtesy to our physicians we mail records for continuing care directly to the physician’s office. If appointments are too soon to rely on mail we may fax records to the physician’s office with the patient’s permission.
No. The Health Insurance Portability and Accountability Act (HIPAA) requires certain information be specified in the release form and that the form be signed and dated prior to release of records. All requests must be submitted in writing using the appropriate release form. Only the patient or their legal representative may sign the release form.
No. HIPAA requires certain information be contained in the release, and that the release be filled out correctly. Therefore you must use the pre-printed authorization form available in the Health Information Management/Medical Records department.
You can come by the Health Information Management/Medical Records Department Monday through Friday, 8:00 AM to 4:30 PM to pick up or return the authorization. If you have access to a facsimile machine you can request a copy of the authorization via fax. You can return the completed authorization via mail or bring it to the HIM Department.
Health Information Management DepartmentJohn F. Kennedy Memorial Hospital47-111 Monroe St. Indio, CA 92201
Drop by our office:
Health Information Management DepartmentMedical Arts Building at JFKMonday through Friday, 8 AM to 4:30 PM
If you have requested the records for yourself, you may return to the Health Information Management/Medical Records Department to pick up your copies. At that time we will verify your identity prior to releasing the copies. Copies can also be mailed to the address you indicate on the release form.
Yes. We will verify the authorization and your identity prior to releasing the copies.
The authorization is very specific as to whom the records are to be released. The only person that may pick up the records must be named on the release. That person must bring Government Issue identification, such as a driver’s license, when coming to pick up copies.
A certified death certificate must be brought with you to the Health Information Management/Medical Records Department. The medical record must indicate the name of the next of kin. Family members trying to obtain copies of records of deceased patients should follow the following line of authorization. For adult patients the surviving spouse can authorize the release. If the spouse is not living, then children would be next of kin. For minor children, the parents or legal guardian may authorize release of information. If there is no next of kin stated on the medical record, you may be asked to produce court documents indicating that you are entitled to obtain copies of the record.
The California Health and Safety Code, Section 103526, permits only authorized persons to receive certified copies of birth records. The person requesting a certified copy of the birth certificate must complete an Application for Certified Copy of Birth Record. The application must be notarized. Once the form has been completed and notarized, you will need to mail the form, along with a check or money order (payable to County of Riverside) in the amount of $18.00 to:
Vital RecordsP.O. Box 7600Riverside, CA 92513
The HIM Department at John F. Kennedy Memorial Hospital is not able to provide copies of birth certificates. They are only available through the County of Riverside, Vital Records Office. You may pick up the application form from the HIM Department at John F. Kennedy Memorial Hospital.
No. We do not have notary services available.
The John F. Kennedy Memorial Hospital Health Information Management/Medical Records Department is open Monday through Friday, 8:00 AM to 4:30 PM. We are closed on most major holidays. Call (760) 775-8124 for questions or more information. You may also e-mail questions to JFKPrivacySecurityOffice@tenethealth.com
Authorization Release of Health Info.doc
Terms And Conditions
Notice of Privacy Practices
47111 Monroe St, Indio, CA 92201 | 760-347-6191
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